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Blogs > SiteSupport > SiteSupport

SiteSupport 34G
719 posts
12/31/2011 7:59 pm
Site Problem and Bug Reports - January 2012
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soixante_neuf 73M
15290 posts
1/3/2012 6:23 pm

 I am very frustrated by the moronic censorship of posts and comments. Three times I have tried to make reference to a well known web service who name has two syllables and begins with the letter "Y." The first time the comment was banned as "e-mail," which is total nonsense, because there was no reference to e-mail there. The second time the word was simply deleted (with no indication) which made my comment meaningless and made me look illiterate.

What is the problem? Why are the censors instructed to remove any reference to other major internet operations such as FB, G, and Y? (I can't even mention them here, as I'm sure they would be censored again.) It is ludicrous.

Today I got an investors newsletter from 247wallstreet that listed ten companies/issuers that they predict will be gone by the end of 2012. I was astounded to see that Friendfinder Networks was one of the companies listed. This kind of customer treatment is, I believe, a significant part of the explanation. Your competitors don't censor postings in this manner. It's especially galling to have to battle this idiocy in the context of paying for this service.


SiteSupport replies on 1/3/2012 10:36 pm:
Thank you for posting.

I understand the frustration about the posts being denied due to usages of names like Yahoo, Facebook, etc., but these rules are in place for a reason.

While these names are, indeed, massive no doubt, and us removing mentions of them is not keeping any sort of secret under wraps, the reason posts are removed when flagged words are spotted is because most of the time, they're connected with some sort of solicitation, such as come to such and such site on Facebook, or hit me up on my Yahoo name, and those sorts of things.

While your posts were not likely using them in a manner for solicitation, the reviewers look at thousands of these by hand every day, and occasionally may just deny something in error.

While other sites may do things their way, that isn't how these tasks are handled here, and probably the easiest way to avoid the hassle is to just not mention most third-party sites, even the massive ones, because it's not allowed; I again understand the frustration, especially when names like Yahoo and Google are removed which are literately built into most web-browsers in the world, but there are good reasons behind why we do this. I really do apologize for the inconvenience, though.

If you have any other comments or concerns, please post again.

Thanks,

Christopher

soixante_neuf 73M
15290 posts
1/27/2012 10:56 am

 Comments Deleted Without Explanation?

The comment immediately above was submitted yesterday afternoon, but today it was gone. Luckily I saved a copy of it.

Why was it simply deleted?


SiteSupport replies on 1/27/2012 7:01 pm:
Thanks for posting on our blog.

I have sent you an email regarding the above matters.

If you have any other comments please post again.

Regards,
Taz

soixante_neuf 73M
15290 posts
1/28/2012 3:29 pm

 I was told previously that is was AGAINST OP policy for posts here simply to be deleted without explanation and without warning to the person posting. It had happened to me earlier, and at first OP denied that it had deleted my post, then said that such deletion with any warning or explanation was contrary to Customer Service policy.

I did not find your e-mail explanation to be very persuasive, but since freedom of the press belongs to whomever owns the press, there's nothing I can do about it. If you folks choose to bury your heads in the sand, that's your decision.

I would like to mention, however, that the e-mail I received contained a link labeled "Rate our service." When I clicked on the link, I got the message "This URL is invalid." Somehow that doesn't surprise me either.


SiteSupport replies on 1/28/2012 6:09 pm:
Thank you for posting.

We try to keep all posts on SiteSupport unless things are posted like violations of our Terms of Use, mention of other member handles in relation to Abuse issues, or there is use of Bug numbers, and I apologize if your post was removed for another reason.

The issue with the Survey link is one we're aware of, but not sure when it will be resolved, and I apologize for that.

If you have any other comments or issues, please feel free to post again.

Thanks,

Christopher



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